Return Policy

Effective Date: 01-01-2024

Thank you for shopping with Bundu Power. We strive to provide high-quality products and excellent customer service. This Return Policy outlines your rights and obligations as a customer in accordance with South African laws, including the Consumer Protection Act (CPA).

1. General Return Guidelines

  • Products may be returned within 7 days of purchase for a refund or exchange, provided they meet the conditions outlined below.
  • To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase (receipt or invoice).
  • Refunds will be processed in the same method as the original payment only.

2. Returns Due to Defects or Non-Conformity

  • If a product is found to be defective, unsafe, or not as described within 6 months of purchase, customers are entitled to a replacement, repair, or refund.
  • Bundu Power will cover reasonable return shipping costs if the defect or fault is verified.
  • Products that have been tampered with or used contrary to care instructions are not covered.

3. Exclusions

The following items cannot be returned:

  • Items damaged due to misuse or negligence.
  • Products that have been customized or modified at the customer’s request.
  • Consumables or items where the seal has been broken (e.g., oils, filters, and batteries).

4. Process for Returns

To initiate a return, please follow these steps:

  1. Contact us at returns@bundupower.co.za or call 011 397 7373 with your order number and details of the item you wish to return.
  2. Our team will review your request and provide a return authorization if eligible.
  3. Send the product to:
    Bundu Power
    2 Bravo Road, Jet Park, Johannesburg, 1459
  4. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

5. Warranty Claims

Products purchased from Bundu Power may include manufacturer warranties. Warranty terms vary depending on the product. Please consult the product documentation or contact us for assistance.

6. Refunds

  • Refunds for approved returns will be processed within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to a defect or error on our part. 

7. Exchanges

  • Exchanges can be made for the same product or another product of equivalent value.
  • Items must meet the return conditions outlined above.

8. Non-Delivery or Wrong Item Sent

  • If you receive the wrong item or your order is not delivered, contact us within 7 days of delivery to rectify the issue.
  • Bundu Power will arrange for the collection of incorrect items and ship replacements at no additional cost.

9. Contact Information

If you have questions about our return policy, please contact us:
Phone: 011 397 7373
Email: returns@bundupower.co.za
Address: 2 Bravo Road, Jet Park, Johannesburg, 1459

By purchasing from Bundu Power, you agree to comply with this Return Policy. We reserve the right to amend these terms without prior notice.